What is NairaDeals?
NairaDeals is a multivendor online marketplace that connects buyers and sellers across Nigeria. It allows individuals and businesses to list, promote, and sell products directly to customers in a safe and convenient environment.
How does NairaDeals work?
Vendors create stores, upload products, and manage sales, while buyers browse, order, and pay securely through the NairaDeals platform. NairaDeals acts as an intermediary by holding payments for 3 days after delivery confirmation to ensure smooth transactions.
How do I become a vendor on NairaDeals?
You can register as a vendor by clicking “Become a Seller” on our homepage. Complete your store setup, add product listings, and start selling once approved.
Are the products sold on NairaDeals authentic?
NairaDeals works with verified vendors and encourages genuine product listings. However, because each vendor operates independently, buyers should review vendor ratings, descriptions, and reviews before purchasing.
Is it safe to shop on NairaDeals?
Yes. All transactions on NairaDeals are processed through secure payment gateways, and your funds are protected until delivery is confirmed and verified.
How can I contact customer support?
You can reach our support team via email at info@nairadeals.com. We’re available to help with inquiries, dispute mediation, or assistance with your account.
Who handles shipping and delivery?
Each vendor on NairaDeals handles their own shipping and delivery. Buyers can view a vendor’s shipping method and estimated delivery time on the product or store page before placing an order.
What should I do if I receive a wrong or damaged item?
Contact the vendor immediately through the order page within 3 days of delivery confirmation. If the vendor does not respond or resolve the issue, you can reach out to info@nairadeals.com for mediation before the fund release period expires.
How long does NairaDeals hold my payment?
Buyer payments are held in escrow for 3 days after delivery confirmation. If no refund or return request is made within that period, funds are automatically released to the vendor.
Does NairaDeals handle returns or refunds?
No. Returns and refunds are managed directly by the vendor. However, NairaDeals holds funds for 3 days after delivery confirmation. During that period, you can contact the vendor or our support team if you wish to request a refund.